Telephone Audio Response
Information on your accounts is just a phone call away with our Telephone Audio Response System. You may use Audio Response to perform the following transactions:
- Transfer funds between accounts
- Obtain account balances
- Verify transaction information
- Make loan payments
- Check & compare rates
- Place stop payments
- Calculate loan payments
- Use Bill Pay
Audio Response can be reached by calling:
- (703) 393-6255
- (703) 361-1422 x1
- (800) 825-1870 x1 (for members outside the local area)
Once on the Audio Response line, you'll be assisted by voice prompts. You'll need your 6-digit member number and Personal Identification Number (PIN) to access.
When finished with the Audio Response System, please press * to disconnect.
Contact Member Services at info@synergyonefcu.org or (703) 361-1422 x2 for a PIN. For security reasons, PINs cannot be issued over the Internet or the telephone. PINs may be changed at any time using the Audio Response System "Other Services" menu.
System Availability
In order to update account information daily, Audio Response System
will be unavailable for 10-20 minutes sometime between 7:30 p.m. to 9 p.m. each week night; Thursdays for 2.5 - 3 hours starting around 7:30 p.m.; and unavailable for about 5 hours starting around 7:30 p.m. on the last business day of each month. The start times may vary due to teller balancing.
Audio Response Menu Brochure
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