It is an electronic version of the paper statement you receive in the mail. It looks exactly like your paper statement except it’s black and white.
Why would I want to receive an E-statement?
There are several reasons. E-statements arrive sooner than a paper statement. They cut down the amount of paperwork you have to manage because you can store copies on your PC. They reduce the amount of mail you’ll receive. They will also save a tree or two as more members sign up for E-statements.
Can I receive a paper statement as well as an E-statement?
No. You can either receive a paper statement or an e-statement. You cannot receive both.
Is there a fee or charge for E-Statements?
Yes. Effective June 1, 2010, members joining Synergy One on or after June 1, 2010 will be charged a fee of $5 per monthly paper statement and $5 per quarterly paper statement if they chose not to sign up for Electronic Statements. This fee does not apply to those who were members prior to June 1, 2010.
Is my E-statement secure and safe?
Yes. Your statement is stored behind firewalls and is transmitted to your Internet browser using 128-bit encryption. It can only be accessed with your Security Code, that only you know.
When will my E-statement be available?
Your E-statement will be available by the 3rd day after the month ends.
Can I get my E-statement e-mailed to me instead?
No. E-mail is not secured.
How do I sign up for E-statements?
Click on the "E-statement" link located on the right side of our home page. Complete the Sign Up form and then click Submit. We will send an e-mail confirming your request within 1 business day.
Do I need any special PC set up to receive E-statements?
No. You just need a PC, modem, and Internet connection. We recommend that your Internet browser be one of the following:
Netscape Communicator 4.7 or above
Microsoft Internet Explorer 4.1 or above (128 bit-encrypted)
American Online 32 bit encrypted version 4.0 or above
How do I receive my E-statement?
You’ll be notified via e-mail when your statement is ready. You’ll click on the link provided in the e-mail to go to our secure E-statement Web site. The confirmation e-mail you received after you signed up will provide your User ID and Security Code to enter the Web site.
If I don't receive or delete my e-mail notification, can I still receive my E-statement?
Yes, simply click on the Online Banking link on our Homepage and the next page provides a link to our secure E-statement Web site.
What do I need to view my E-statement?
You will need Adobe Acrobat Reader to view your E-statement. If you don’t have Adobe Acrobat Reader, it’s available FREE. A link to download the software is included on the secure E-statement Web site.
How do I print my E-statement?
By using the Adobe Acrobat Reader toolbar, press the printer icon. You can either print the entire statement or just a particular page.
Can I save my E-statement to my PC or disk?
Yes. Use the Adobe Acrobat Reader toolbar and click the disk icon. You will then be asked where on your PC you would like to save it.
What should I use for my Security Code?
Initially, you will be given a random Security Code to use to access the secure E-statement Web site. You will be asked to change it immediately. Use any combination (no more than 13, no less than 4) of letters and numbers. It is not case sensitive and recognizes all characters on a keyboard.
What if I forget my Security Code?
We will need to re-issue you a new one. E-mail or call us (703) 361-1422 x2 to request a new Security Code. Please specify that it’s for your E-statement.
What if I want to cancel my E-statement?
You can switch back to a paper statement at any time. To cancel, click on the "E-statement" link located on the right side of our home page. Complete the Sign Up form but select “Cancel” and then click Submit. We will send an e-mail confirming your request within 1 business day.
How do I notify SYNERGY ONE of my new e-mail address?
Click on the "E-statement" link located on the right side of our home page. Complete the Sign Up form and select the second option to update your e-mail address, then click Submit. We will send an e-mail confirming your e-mail address change within 1 business day.
Can my E-statement information be exported to other programs?
No, SYNERGY ONE E-statements cannot be saved as a text file and imported into Microsoft Word or any other text program. SYNERGY ONE E-statements can only be saved as PDF files.
Can I get my credit card statement via E-statements too?
No. However, your credit card information is available online! The site displays the last 3 months of statements and transactions since your last statement. There’s a link to the credit card secure site on the Online Banking Member Sign-On screen, “Credit Card Info.” You’ll need to set up your own User ID and password.
